Bullying is behaviour that hurts another person. Bullying methods often include physical bullying such as hitting or pushing and emotional bullying such as name calling, threatening and spreading rumours.

Bullying can happen anywhere, at school, at home or online and It can often be repeated over a long period of time and can hurt a child both physically and emotionally.

This qualification aims to raise your awareness of mental health and a range of mental health problems. You will gain an understanding of prevalent mental health problems and how you can then work with or interact with individuals with them.

There is an ever-growing number of people living with common health conditions. These conditions all require continual management to minimise the impact they have on an individual’s day-to-day life. In any care environment, it is essential to have a good understanding of how to effectively manage, monitor and control common health conditions.

TRN’s Level 2 Certificate in Equality and Diversity gives learners an introduction to issues such as discrimination, prejudice and stereotyping and how these matters can be resolved or avoided, ensuring that barriers to participation in society are removed and everyone is treated as equals with fairness, dignity, respect and equal opportunities.

Falls and fractures are a common health issue faced by people aged 65 and over. Approximately a third of people aged 65+ and half of people aged 80+ fall at least once a year. Anyone can have a fall, but older people are more vulnerable and likely to fall, especially if they have a long-term health condition.

A lean organisation delivers the highest customer value using minimal resources. Lean organisation management techniques are becoming progressively more and more important in today’s competitive business market.

This qualification will give you the foundation knowledge required to ensure you can successfully work in a range of different settings in a business administration role. You will develop fundamental knowledge on how to carry out administrative tasks and you will learn how to apply your knowledge in a variety of sectors and job roles.

Effective customer service is essential when establishing a successful business. This qualification will enable you to gain knowledge and develop existing skills around this fundamental and engaging service.

The Level 2 Certificate in Principles of Customer Service qualification will provide you with the foundation knowledge required by employers to work in a variety of sectors and job roles.

End of life care is support for people who are in the last months or years of their life. End of life care helps people live as well as possible until they die and to die with dignity.

Providing end of life care your care involves asking about wishes and preferences and taking these into account as you plan the care to be given.

Team leaders can naturally possess certain qualities, such as compassion and integrity, leadership skills can also be taught through formal training and experience. The qualities of an effective team leader inspire the respect and trust of a team and stimulate production within the workplace.

Understanding the principles of infection prevention and control is vital when working within health care settings. The Level 2 Certificate in the Principles of the Prevention and Control of Infection in Health Care settings qualification aims to prepare you to face the outbreak of infection in hospitals and healthcare settings by helping you understand the numerous causes of infections and how they can spread.

Autistic spectrum disorders can vary significantly, with cases ranging from mild to severe. Having a clear understanding of the misconceptions, diagnoses and support surrounding autism are just some of the fundamental skills needed when working in mental health.

The Level 2 Certificate in Understanding Behaviour that Challenges qualification aims to equip learners with an understanding of the common causes and triggers of behaviour that challenges. Learners will also develop an understanding of effective communication skills and de-escalation techniques.

Mental health problems can often be a direct response to occurrences in a young persons life. Emotional wellbeing is an important factor to a child’s mental health, therefore it is essential for those working with children and young people to have a good understanding of the concepts, risk factors and impact of mental health.

The Level 2 Certificate in Understanding Nutrition and Health qualification aims to improve understanding of nutrition and health, covering factors such as the principles of healthy eating and weight management, nutrition in the context of eating disorders and how to prepare food safely in a home environment.

Approximately 3 million people have been diagnosed with diabetes in the UK, and about 850,000 more are unaware that they have the condition. Nearly one in four adults aged over 25 has diabetes or pre-diabetes.

Medicines are potent substances that control disease, ease discomfort and prolong life for millions of people and are largely beneficial. Unfortunately, no medicine is without side effects, some worse than others. However, side effects are not the only potential complication with medicines.