Healthcare Support Worker Level 2

Level 2 Diploma for Healthcare Support Worker

Apprenticeship Standard for Healthcare Support Worker

A Health and Social Care Apprenticeship

Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals

To be eligible – employees must:

  • Be aged 16 years or older
  • Have been resident in the UK/EU for at least three years prior to commencing their apprenticeship
  • Be employed in England and have a Contract of Employment
  • Work for at least 30 hours per week
  • Not currently enrolled onto any other apprenticeship, or another DfE funded FE/HE programme

Training is arranged to suit your business needs:

The Healthcare Support Worker Apprenticeship includes a 20% off-the-job training requirement.

Training takes on average 12-14 months to complete, however this can be shorter dependent upon whether the employee has any recognition of prior learning (RPL) or unit/credit exemptions. We will discuss this with your staff at enrolment.

Assessment Practice

Regular evaluation sessions with managers and trainers will allow apprentices to practice end assessment activities such as practical observations, Q&A sessions, reviewing the apprentice’s portfolio of evidence and a series of professional discussions. To prepare for a final end point assessment apprentices will be asked to complete a number of activities in-between visits to build confidence and competence in the knowledge, skills and behaviours areas.

End Point Assessment

Apprentices access End Point Assessment following a gateway discussion with their employer and trainer where entry requirements are discussed, checked and recorded including functional skills at the required level. The End Point Assessment will include the following types of assessment:

  • Multiple choice questions.
  • Observation of practice.
  • Portfolio review & interview.

Download this apprenticeship flyer PDFDownload this apprenticeship flyer PDF

Programme Structure

The apprenticeship is made up of the following components:

  • Level 2 Diploma Healthcare Support Worker (HCSW)
  • The Care Certificate
  • Functional Skills English and Maths (Level 1)
  • Functional Skills English and Maths (Level 2) must be attempted although a fail will not affect the Diploma.

Training Covers

  • Communication and handling information
    eg: handle information (record, report and store information) related to individuals in line with local and national policies. 

  • Health intervention and physiological measurements
    eg: identify signs of pain and undertake a range of physiological measurements using the appropriate equipment.

  • Person centred care and support
    eg: For example, what it means to give ‘person centred care and support and why it is important to get consent, even when it is difficult.

  • Dementia, cognitive issues and mental health
    eg: recognise limitations in mental capacity and respond appropriately.

  • Basic life support, health, safety and security
    eg: Take appropriate action in response to incidents or emergencies following local guidelines. 

  • Personal and people development
    eg: Take responsibility for, prioritise and reflect on your own actions and work.

  • Duty of care and safeguarding
    eg: Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm.

  • Infection prevention and control
    eg: Use a range of techniques including waste management, hand washing and the use of Personal Protective Equipment.

  • Equality and Diversity
    eg: Why equality is important and how discrimination can happen at work.


 Apprenticeships Logo
 city and guilds logo
 TQUK Logo
 european social fund logo
 education skills funding agency logo small