Management and Leadership Online Learning

  • Conflict Resolution

    This module will introduce you to Conflict Management Procedures.

    Learning Outcomes

    • Explain the purpose of a Conflict Resolution Procedure
    • Understand Conflict Resolution Procedures
    • Identify the key roles in Conflict Resolution Procedures
    • Understand an employee's right of appeal

    Estimated Duration: 60 Mins Online

  • Giving and Receiving Feedback

    This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates).

    Learning Outcomes

    • Give feedback to others (boss, peers, and subordinates) in a proactive and effective way.
    • Receive feedback from others, judge its validity and make decisions about what to do with the feedback.
    • Use feedback skills to improve relationships

    Estimated Duration: 60 Mins Online

  • Level 2 Certificate in Lean Organisation Management Techniques

    Lean Organisation Management Techniques

    A lean organisation delivers the highest customer value using minimal resources. Lean organisation management techniques are becoming progressively more and more important in today’s competitive business market.

  • Level 2 Certificate in Principles of Team Leading

    Principles of Team Leading

    Team leaders can naturally possess certain qualities, such as compassion and integrity, leadership skills can also be taught through formal training and experience. The qualities of an effective team leader inspire the respect and trust of a team and stimulate production within the workplace.

  • Mentoring For Mentors

    This course helps people to clarify their own thoughts on the process and develop a model of mentoring that suits their specific context. The course also provides opportunities to tune up the necessary interpersonal skills that are essential for successful mentoring.

    Learning Outcomes

    • Define the concept on mentoring
    • Differentiate mentoring from other forms of staff support
    • Explain the importance of contracting
    • List the essential skills needed to be a mentor
    • Give effective feedback
    • Discuss the pros and cons of offering advice and guidance
    • Demonstrate common methods of problem solving
    • Understand what makes mentoring relationships work well
    • List the common errors of “helping”
    • State the value of being non-judgemental
    • Explore the value & danger of self disclosure
    • Challenge in a respectful way

    Estimated Duration: 60 Mins Online