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Website and Online Services Privacy Policy

1. Introduction

   1.1. TRN (Train) Ltd are committed to safeguarding the privacy of our website visitors. In this policy we explain how we will treat your personal information.
   1.2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

   2.1. We may collect, store and use the following kinds of personal information:
      2.1.1. information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
      2.1.2. information and details you provide to us when registering and completing your profile with our website;
      2.1.3. information that you provide when subscribing to our email notifications and/or newsletters;
      2.1.4. information that you provide when using the online web services provided by TRN (Train) Ltd, or statistics generated during the use of those services;
      2.1.5. information relating to any purchases or transactions that you enter into through our website;
      2.1.6. information that you submit to our website or online services for publication on the internet;
      2.1.7. information contained in or relating to any communications that you send directly to TRN (Train) Ltd or send through our website or online services.
      2.1.8. any other personal information that you choose to send to us;
   2.2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the use of that information in accordance with this policy.

3. Using your personal information

   3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the TRN (Train) website or online services.
   3.2. We may use your personal information to:
      3.2.1. administer our website, online services and business;
      3.2.2. personalise our website and services to you;
      3.2.3. grant you access levels to specific services available online;
      3.2.4. supply you with goods, materials and services;
      3.2.5. delivery of statements, invoices, reminders and payment collection;
      3.2.6. send you non-marketing commercial communications;
      3.2.7. send you email notifications that you have requested;
      3.2.8. send you the TRN (Train) email newsletter, if you have requested it. You can unsubscribe from this service at any time;
      3.2.9. send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology. You can unsubscribe from this service at any time;
      3.2.10. provide third parties with statistical information about our users, the information supplied to third parties will not be able to identify any individual user;
      3.2.11. deal with enquiries and complaints made by or about you relating to our website or online services;
      3.2.12. keep our website and services secure and prevent fraud;
      3.2.13. verify compliance with the terms and conditions governing the use of our website and services, including monitoring private messages, comments  and forum posts sent through our online services;
      3.2.14. we will publish and otherwise use information in accordance with the licence you grant to us when submitting personal information for publication on our website or online services.
   3.3. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third parties direct marketing.
   3.4. All our website financial transactions are handled through our payment services provider. You can review the provider's privacy policy on their website. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

   4.1. We may disclose your personal information to our employees, professional advisers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
   4.2. We may disclose your personal information:
      4.2.1. to the extent that we are required to do so by law;
      4.2.2. in connection with any ongoing or prospective legal proceedings;
      4.2.3. in order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk;
      4.2.4. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
   4.3. We will not provide your personal information to third parties except as outlined within this policy.

5. International data transfers

   5.1. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
   5.2. You expressly agree to the transfers of personal information described within this policy.

6. Retaining personal information

   6.1. This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
   6.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
   6.3. We will usually delete personal data once it is no longer:
      6.3.1. required to retain by law;
      6.3.2. believed by us that the documents may be relevant to any ongoing or prospective legal proceedings; and
      6.3.3. required to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
      

7. Security of your personal information

   7.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
   7.2. We will store all the personal information you provide on secure password protected servers.
   7.3. All electronic financial transactions entered into through our website and online services will be protected by the third party payment gateway encryption technology.
   7.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
   7.5. You are responsible for keeping the password you use for accessing our website and online services confidential.

8. Amendments

   8.1. We may update this policy from time to time by publishing a new version on our website.
   8.2. You should check this page occasionally to ensure you are aware of any changes made to this policy.

9. Your rights

   9.1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      9.1.1. the payment of an administration fee; and
      9.1.2. the supply of appropriate evidence of your identity.
   9.2. We may withhold personal information that you request to the extent permitted by law.
   9.3. You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

   10.1. Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating your information

   11.1. Please contact us and let us know if the personal information that we hold about you needs to be corrected or updated.

12. The Use of Cookies

   12.1. The TRN (Train) website and online services use cookies.
   12.2. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
   12.3. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
   12.4. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
   12.5. We use both session and persistent cookies on our website and online services.
   12.6. Most browsers allow you to block cookies however blocking or deleting cookies will have a negative impact on the usability of many websites including our own.

13. Our details

   13.1. This website is owned and operated by TRN(Train) Ltd.
   13.2. TRN (Train) Ltd are registered in England and Wales under registration number 04170619, and our registered office is at 6 Mallard Close, Ashington, Northumberland, NE63 0DE.
   13.3. Our principal place of business is at TRN (Train) Ltd, Unit 3 Bensham Trading Estate, Lobley Hill Road, Gateshead, NE8 2XN.
   13.4. You can contact us by writing to the business address given above, by using our website contact form, by email to train@trainltd.org or by telephone on 0191 477 0840.

TRN Train Head Office

TRN (Train) Ltd.

Endeavour House
Colmet Court
Queensway South
Team Valley Trading Estate
Gateshead
NE11 0EF


Tel: 0191 477 0840
Email: train@trainltd.org

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