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To enhance the services we provide, we have recently added e-learning to our catalogue of training options. These user friendly step-by-step online courses are developed to give cost effective comprehensive training using todays technology to bring the classroom to you, wherever you are and at the times that suit you.

CPD - General | £14.99 each

  • Age Verification Open or Close

    There is a lawful requirement for every licensed premises to make sure that they have an age verification policy relating to the supply of alcohol on their premises. This online age verification training course enables you to complete the legal requirement by providing you with a “model age verification policy” and by detailing each of the procedures you need to follow in order to verify the age and I.D. of younger and younger looking customers.

    Learning Outcomes

    • Current law on age verification for alcohol sales
    • How to go about challenging for proof of age
    • Exactly what a policy on age verification should say
    • How to make the decision to ask for proof of age
    • Explaining why you are asking for a proof of age
    • Identifying which proofs of age are and are not acceptable
    • Some common conflict scenarios
    • Procedures for putting the policy into practice
    • Refusing a proxy sale of alcohol
    • How you should deal with an angry or abusive customer who won’t take no for an answer
    • Techniques to adopt if the customer won’t accept a refusal to serve
    • Your exit from a high-risk situation
    • The consequences for failing to implement a policy on age verification for the sale of alcohol
  • Asbestos Awareness Open or Close

    The asbestos awareness course aims to build awareness and develop knowledge and educating to the hazards and risks posed by asbestos containing materials (ACM’s) within their everyday working environment. It also offers an overview of the legislative measures in place to safeguard workers.

    Learning Outcomes

    • Asbestos products
    • History of asbestos
    • Health effects
    • Identification
    • Legislation
    • Responsibility
    • Treatment of asbestos
    • Asbestos removal
    • How employees may encounter asbestos
  • AUASP (Award for Underage Sales Prevention) Open or Close

    The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products. It covers topics such as what age-restricted products are, how to refuse service to persons who are intoxicated by alcohol and/or under-aged and the penalties that can be incurred when you are guilty of unlawful supply.

    Learning Outcomes

    • Why the law restricts the sale of certain products
    • Summary of age-restricted products
    • Refusing sales to underage persons
    • Refusing sales to those intoxicated by alcohol
    • Record keeping techniques
  • Basic Life Support Open or Close

    Early resuscitation can improve survival rates by up to 60%. This course is for anybody, trained or untrained, who wishes to feel more confident in dealing with a collapsed adult or child. Please note that the Online course does not qualify its users to carry out either of these tasks without further practical training.

    Learning Outcomes

    • Know how to assess the collapsed victim
    • Learn how to perform chest compression and rescue breathing
    • Know how to deal with a person who is choking
    • Be able to place an unconscious person in the recovery position
    • Understand your legal obligations under the first aid regulations

    Estimated Duration: 30 Mins Online

  • Bribery Act Awareness Open or Close

    The UK Bribery Act 2010 came in to force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate training and protection is in place against corruption and bribery in an organisation. This online bribery awareness training course will enable the user to gain a full understanding required to recognise and prevent bribery from happening within the workplace. In addition, this Bribery Act Awareness training course will assist with procedures and how to create and put into practice an anti-bribery policy/risk assessment. This e-learning bribery act awareness course is designed for businesses across all market sectors and will help them demonstrate their due diligence under the new legislation.

    Learning Outcomes

    • Know how to assess the collapsed victim
    • Learn how to perform chest compression and rescue breathing
    • Know how to deal with a person who is choking
    • Be able to place an unconscious person in the recovery position
    • Understand your legal obligations under the first aid regulations
  • Bullying and Harassment Open or Close

    Find out what the Equality Act 2010 protected characteristics are, and the legal issues surrounding harassment and bullying.

    Learning Outcomes

    • What is bullying and harassment?
    • What’s the difference?
    • Examples of behaviours
    • Why it is important
    • The law
    • Protected characteristics
    • Who is liable?
    • Who is responsible?
    • Importance of perception
    • Processes and procedures
    • Case studies
  • Conflict Resolution Open or Close

    This module will introduce you to Conflict Management Procedures.

    Learning Outcomes

    • Explain the purpose of a Conflict Resolution Procedure
    • Understand Conflict Resolution Procedures
    • Identify the key roles in Conflict Resolution Procedures
    • Understand an employee's right of appeal

    Estimated Duration: 60 Mins Online

  • Contracts and Written Statements Open or Close

    You will find out who needs a written statement or contract and what information they should contain. There are processes to go through when a contract is varied or terminated which will also be covered in this module.

    Learning Outcomes

    • Contracts and written statements
    • What's the difference?
    • How do they work?
    • Who needs one?
    • What's in a written statement?
    • What makes a contract?
    • The process for varying a contract
    • Getting agreement
    • Dealing with problems
    • Legal layoffs
    • Terminating a contract
  • COSHH Open or Close

    The COSHH Regulations (2002) are designed to protect people against risks to their health when dealing with or being exposed to hazardous substances. The COSHH training course is designed for candidates who handle chemicals as part of their daily work. The COSHH course is ideal for induction or refresher training to the new regulations. Attendees of this COSHH training course will gain under-pinning knowledge of the below issues and therefore will be able to implement this in their specific work area.

    Learning Outcomes

    • Regulations that control the use of hazardous substances
    • Substances hazardous to health
    • Potential effects
    • Risk assessment control measures
    • CHIPS Regulations
    • Procedures for using hazardous substances
    • Bleeding
    • Common workplace injuries

    Estimated Duration: 30 Mins Online

  • Customer Service Open or Close

    Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

    Learning Outcomes

    • The benefits of excellent customer service
    • Deliver excellent customer service
    • Handle complaints with care
    • Recognise & adapt to customer behaviour styles
    • Manage customer satisfaction levels
  • Data Protection Open or Close

    This course has been developed to provide you with an understanding of the issues surrounding data protection in the workplace. It covers the legal requirements of the Data Protection Act, and suggestions for keeping your own data safe.

    Learning Outcomes

    • Why protect data?
    • Obtain data fairly and lawfully
    • Process data for specified purpose
    • Accurate and up-to-date data
    • Adequate, relevant and not excessive
    • Don’t keep data for longer than necessary
    • Process data as per data subject rights • Keep data secure
    • Don’t transfer data outside EEA
    • Keep your own data safe

    Estimated Duration: 30 Mins Online

  • Disability Awareness Open or Close

    This training is a great source of information and advice for organisations and businesses, to ensure that services, policies and procedures comply with equality legislation and to open up their services to a wider range of users. Participants will leave with a general awareness of how to make services accessible and interact positively with disabled people.

    Learning Outcomes

    • Understand your rights and responsibilities in regards to disability under the Equality Act 2010
    • Understand different approaches to disability (medical & social model) and how this can affect the service you provide
    • Understand how you can make your organisation inclusive and accessible to all
    • Use appropriate language when interacting with disabled people
    • Gain the confidence to interact with disabled people in all aspects of your organisation

    Estimated Duration: 60 Mins Online

  • Discipline and Grievance Open or Close

    In this module you’ll learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is directly affected by these issues this course will guide you through the process.

    Learning Outcomes

    • Definitions of discipline and grievance
    • The legal principles
    • The disciplinary process
    • Failing to meet standards
    • Level of responses
    • Disciplinary meetings
    • Grievances
    • Raising a grievance
    • Dealing with a grievance
    • Grievance meetings
    • Support and appeals
  • Display Screen Equipment Open or Close

    This training course covers various important topics regarding display screen equipment (DSE) and how to adjust your workstation to suit you.

    Learning Outcomes

    • Recognise the hazards and risks of poorly used DSE
    • Understand the importance of assessing and adjusting your workstation
    • Be aware of additional equipment that can help avoid injury
    • Develop an insight into portable DSE
    • Recognise the Health & Safety hazards and what you can do to avoid these hazards
    • Understand the importance of performing stretches whilst at your workstation

    Estimated Duration: 30 Mins Online

  • Drugs and Alcohol Awareness Open or Close

    Minimise the risk to your business from drug use and dealing by ensuring your staff can spot trouble before it happens. After training your staff will be able to spot the signs of drug use and behaviour that could indicate dealing. They’ll also learn how to handle it to minimise the risk to your business. The course looks at everything from drug classification to spotting the effects of drug use on people and is designed for everyone at all levels.

    Learning Outcomes

    • Drugs classification
    • Drugs legislation
    • The drugs most commonly used on licensed premises
    • The drugs debate and some frequently asked questions
    • Anti-drugs policy
    • Assessing the risks
    • Putting a control strategy in place
    • Spotting and stopping drug use and drug dealing
    • Environment planning
    • Information exchange
    • Drug-related medical emergencies

    Estimated Duration: 60 Mins Online

  • Equality and Diversity Open or Close

    This course aims to raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Equality and Diversity can be compromised by candidates own values, opinions, and prejudices, this course explores how prejudices develop and how they may influence people. Candidates will gain an awareness of discriminatory practice and gain knowledge on how to promote equal opportunities for all and recognise the value of diversity.

    Learning Outcomes

    • Equality and Diversity what does it mean?
    • Understanding Individual Needs
    • Respecting Individual needs
    • Equality & Diversity and the Law
    • Factors essential to promoting Equality & Diversity

    Estimated Duration: 30 Mins Online

  • Fire Safety Open or Close

    Following the introduction of the new Regulatory Reform (fire safety) Order 2005 all companies are obliged to ensure that employees receive adequate training in fire safety on a yearly basis, as well as having a full risk assessment carried out on their premises. This course allows companies to keep employees aware of all the key information regarding fire safety in the workplace. On completion candidates will have a clear understanding of fire safety in the context of their workplace.

    Learning Outcomes

    • Fire Law & Legislation
    • Employees Responsibilities
    • Fire Hazards & Risks
    • Common causes of fire
    • Detection
    • Action on discovering a fire
    • Fire Safety Management
    • Fire Fighting Equipment

    Estimated Duration: 60 Mins Online

  • Fire Warden / Marshal Open or Close

    A course designed to provide an insight into fire regulations and precautions and enable delegates to carry out the duties of a Fire Warden or Fire Marshall. This course will help fulfil their obligations under the Regulatory Reform (Fire Safety) Order 2005. This course is suitable for those who are responsible for overseeing fire safety, designated fire marshal or warden and anyone who needs to know how to use a fire extinguisher.

    Learning Outcomes

    • Fire legislation
    • The basic chemistry of fire and its differing classes
    • Fire fighting procedures
    • Causes of fires and their prevention
    • Emergency lighting
    • Fixed fire fighting installations
    • Evacuation assembly point and fire drills
    • Fire alarms
    • Fire hazards
    • Routine fire safety inspections and maintaining a fire log
    • Risk assessment awareness
    • Extinguisher recognition and use (theory)

    Estimated Duration: 60 Mins Online

  • First Aid Open or Close

    This course is suitable for people who are designated as an appointed person in the workplace. It will also meet the needs of those supporting a qualified First Aid at Work (FAW) practitioner. The content also fulfils the requirements for the FAW annual refresher.

    Learning Outcomes

    • Unconscious (including seizure);
    • Not breathing normally (cardiopulmonary resuscitation
    • Bleeding severely
    • Suffering from shock.
    • Choking
    • Suffering from a heart attack

    Estimated Duration: 30 Mins Online

  • Food Safety - Level 1 Open or Close

    This course is designed to provide individuals that handle open food the essential knowledge and understanding of good Food Safety Practice. The aim of this training course is to provide candidates with a fundamental knowledge of food hygiene and to enable them to apply this knowledge to essential practical skills in order to prevent food poisoning.

    Learning Outcomes

    • Introduction to Food Safety
    • Hazards associated with Food Safety
    • Food poisoning and contamination
    • HACCP
    • Temperatures
    • Personal Hygiene
    • Allergies and Intolerances
    • Premises, Equipment and Pest Control
    • Cleaning and Disinfecting
    • Legislation and requirements

    Estimated Duration: 30 Mins Online

  • Food Safety - Level 2 Open or Close

    This course is designed to provide individuals that handle open food the essential knowledge and understanding of good Food Safety Practice. The aim of this training course is to provide candidates with a fundamental knowledge of food hygiene and to enable them to apply this knowledge to essential practical skills in order to prevent food poisoning.

    Learning Outcomes

    • Introduction to Food Safety
    • Hazards associated with Food Safety
    • Food poisoning and contamination
    • HACCP
    • Temperatures
    • Personal Hygiene
    • Allergies and Intolerances
    • Premises, Equipment and Pest Control
    • Cleaning and Disinfecting
    • Legislation and requirements

    Estimated Duration: 60 Mins Online

  • Giving and Receiving Feedback Open or Close

    This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates).

    Learning Outcomes

    • Give feedback to others (boss, peers, and subordinates) in a proactive and effective way.
    • Receive feedback from others, judge its validity and make decisions about what to do with the feedback.
    • Use feedback skills to improve relationships

    Estimated Duration: 60 Mins Online

  • HACCP Open or Close

    Minimise risk to your customers, caused by poor hygiene and contamination, by implementing a food safety management system within your workplace. Our Online HACCP training program identifies control procedures that can be implemented in your workplace and will help you gain a thorough understanding of H.A.C.C.P principles and how to apply them to your business This HACCP e-learning course is suitable for every sector of the food industry. H.A.C.C.P has applied to businesses of all sizes and since 2006 has become mandatory in all UK food handling operations.

    Learning Outcomes

    • The benefits of a H.A.C.C.P system
    • Implementation of H.A.C.C.P
    • Failure to implement H.A.C.C.P
    • Conducting a hazard analysis
  • Handling Redundancy Open or Close

    Within this module we will look at what a redundancy actually is, how they might be avoided and what the law says. You will see what the consultation process is and why having a proper selection process is important. You will learn what the notices periods are, who is entitled to a redundancy payment and how to calculate it.

    Learning Outcomes

    • What is redundancy?
    • Avoiding redundancies
    • What the law says
    • Consultation
    • Importance of consultation
    • Types of consultation
    • The selection process
    • Establishing a pool
    • Fair and unfair criteria
    • Notice and pay
    • Notice entitlements
    • Redundancy payments
  • Health and Safety Open or Close

    Are your employees aware of their responsibilities under The Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999. Furthermore, under Health and Safety Legislation, employers are required to provide appropriate health and Safety training for themselves and/or their employees. This course will ensure that you and your employees comply with legislation and raise awareness of the need to provide a healthy, safe working environment ensuring the welfare of everyone.

    Learning Outcomes

    • What is Health and Safety
    • Health and Safety related accidents and ill-health.
    • Health and Safety in the workplace
    • Legal responsibilities and requirements
    • Policies and Procedures
    • Workplace hazards
    • RIDDOR (including April 2012 update)
    • Accident Reporting and Record Keeping

    Estimated Duration: 30 Mins Online

  • Information Governance Open or Close

    The Information Governance e-Learning module provides an introduction to information governance; covering, source of information, uses of information, legal and professional obligations, key information governance principles, and the Freedom of Information Act.

    Learning Outcomes

    • Information in Healthcare
    • Principles
    • Freedom of Information
  • Interview Skills Open or Close

    Interview Skills helps those trying to fill job vacancies with the right people. This course provides users with good interpersonal and communication skills and shows them how to prepare before interviewing candidates, what the legal issues are surrounding interviews, effective questioning and listening techniques and how to decide on the right candidate for the job

    Learning Outcomes

    • Writing job descriptions & person specifications
    • Evaluating CVs, application forms & covering letters
    • Behavioural & competency-based interviewing
    • What to look for in a candidate
    • Handling candidate questions
  • Legionnaires Open or Close

    On completion, learners will have an increased understanding of Legionnaires' disease, including the potential consequences of an outbreak and the symptoms associated with the disease. The module also provides information on the relevant legislation and requirements for compliance.

    Learning Outcomes

    • Recognise the implications of a Legionnaires' disease outbreak
    • Summarise how Legionnaires outbreaks can occur in water handling systems
    • Identify relevant legislation and the requirements for compliance
    • Recognise the role of water handling system owners
    • Recognise the role of water handling systems safety providers
    • Identify higher risk water handling system

    Estimated Duration: 60 Mins Online

  • Managing Conflict Open or Close

    This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

    Learning Outcomes

    • What is conflict management
    • Recognising aggressive behaviour
    • Workplace violence and bullying
    • Escalation and triggers
    • Verbal and non-verbal communication
    • Stages of conflict management and personal safety
    • Minimising conflict and taking a positive approach
    • Responding to aggressive and threatening behaviour
  • Managing People Open or Close

    The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. The module will also introduce how to approach those more difficult conversations that are sometimes needed.

    Learning Outcomes

    • What does a manager do?
    • Responsibilities of the role
    • Challenges of the role
    • What skills are required?
    • Communication skills
    • People management skills
    • Motivational skills
    • Problem solving skills
    • How to manage issues
    • Getting the best from staff
    • Setting objectives
    • Managing tasks
    • Self appraisal and feedback
    • Difficult conversations
  • Mentoring For Mentors Open or Close

    This course helps people to clarify their own thoughts on the process and develop a model of mentoring that suits their specific context. The course also provides opportunities to tune up the necessary interpersonal skills that are essential for successful mentoring.

    Learning Outcomes

    • Define the concept on mentoring
    • Differentiate mentoring from other forms of staff support
    • Explain the importance of contracting
    • List the essential skills needed to be a mentor
    • Give effective feedback
    • Discuss the pros and cons of offering advice and guidance
    • Demonstrate common methods of problem solving
    • Understand what makes mentoring relationships work well
    • List the common errors of “helping”
    • State the value of being non-judgemental
    • Explore the value & danger of self disclosure
    • Challenge in a respectful way

    Estimated Duration: 60 Mins Online

  • Money Laundering Awareness Open or Close

    Money Laundering Awareness shows users how to assess the risk of money laundering in their business, report suspicious transactions or activities, what the everyday responsibilities under the money laundering regulations are and the measures that can be taken to protect businesses against the risk of money laundering

    Learning Outcomes

    • Money Laundering Regulations
    • Risk assessment
    • Nominated officers & staff training
    • Recognising & reporting suspicious actions or activities
    • The Proceeds of Crime Act 2002
  • Moving and Handling of Objects Open or Close

    Moving and Handling is so much more than lifting and carrying. Whether we lift, carry, support, push, pull and hold any load then we need to be aware of the correct way to do it. We are only born with one back and we need to look after it. This course will inform you of the legislation surrounding any moving and handling operation, the correct techniques to employ, the process of ergonomics and risk assessing. You should always be safe when moving and handling any load so this course is essential for your health.

    Learning Outcomes

    • Explain the theory behind moving and handling
    • Be aware of safe practice using a range of techniques when moving a variety of inanimate loads

    Estimated Duration: 30 Mins Online

  • Pay and Reward Open or Close

    Find out about what the law states regarding payslips, and what are authorised or unauthorised deductions from pay. The course will also look at the types of reward and benefits that can be offered to staff, these may not always be financial, and the impact they can have.

    Learning Outcomes

    • Factors that can influence pay
    • The law
    • Payslips
    • Overpayments
    • Deductions
    • The National Minimum Wage
    • Pay systems
    • Rewards and benefits
    • Types of reward
    • Non-financial rewards
    • Salary sacrifice
  • Performance Management Open or Close

    The course will explore why it’s important to have good objectives and competencies and how they contribute to an effective appraisal system.

    Learning Outcomes

    • What is performance management?
    • Why it is important
    • Employee engagement
    • Objectives and competencies
    • Personal development plans
    • Appraisal systems
    • Communication between managers and employees
    • Keeping in touch meetings
    • Mid year reviews
    • Annual appraisals
    • Following the appraisal process
  • RIDDOR Open or Close

    RIDDOR places a legal duty on employers, self-employed people and people in charge of premises. Under RIDDOR individuals are required to report: work-related deaths, major injuries or over seven day injuries, work related diseases and dangerous occurrences. The course will help the learner understand the necessary requirements of RIDDOR.

    Learning Outcomes

    • Know what RIDDOR stands for
    • Be aware of what is reportable under RIDDOR
    • Be aware of the various methods of reporting
    • Be familiar with the roles and responsibilities with regards to RIDDOR

    Estimated Duration: 30 Mins Online

  • SALPS (Scottish Award for Licensed Premises Staff) Open or Close

    SALPS is designed to assist you in understanding your responsibilities as a personal license holder, covering the legal basis of the required training of staff selling or serving alcohol under the Licensing Scotland Act 2005. The course also provides good practise in managing conflict situations and the standard of service.

    Learning Outcomes

    • Licensing and the licensing objectives
    • The definition of ‘alcohol’ in the Act
    • What constitutes an unlicensed sale
    • The functions of licensing standards officers and their powers
    • The nature of an operating plan and it place in the licensing system
  • Slips, Trips and Falls - Hospitality Open or Close

    Slips and trips are the biggest cause of serious injuries to people who work in catering and hospitality. Many result in broken bones or worse. Slips and trips can happen anywhere but most accidents happen in and around the kitchen. If you are a catering assistant, chef, cook, waiter or bar worker, you are most at risk. You have a legal duty to look after yourself and your colleagues at work.

    Learning Outcomes

    • What will you learn on this course?
    • Why slips and trips are a problem.
    • Why they happen.
    • How you can help to stop them.

    Estimated Duration: 30 Mins Online

  • Staff Appraisal Skills Open or Close

    The aim of this E-Learning course is to enable the learner to provide appraisals through effective communication and reviews.

    Learning Outcomes

    • Recognise the benefits of effective appraisals.
    • Understand how to tailor the appraisal process to suit your organisation and management style.
    • Demonstrate how to manage performance.
    • Establish appraisal style.
    • Identify different approaches to appraisals.
    • Give and receive feedback.
  • Starting Work Open or Close

    This module will explain how to be prepared for the first day in your new job, it will look at your basic employment rights, and you will be able to see what is expected of you at work.

    Learning Outcomes

    • Your first day at work
    • Are you prepared for your first day?
    • What should you wear?
    • What are your expectations of work?
    • What are your rights?
    • Pay and deductions from your pay.
    • Working hours – holidays and breaks.
    • Contracts of employment
    • What are your responsibilities?
    • Timing keeping
    • Maintaining a professional attitude
    • What other things will you need to know?
    • Health and safety
  • Stress Awareness Open or Close

    This Stress Awareness course is designed to enable participants to recognise the different signs and causes of stress, what affects it can have on the work place and different ways to relieve stress.

    Learning Outcomes

    • Causes of stress and identifying the signs
    • How this affects your team
    • Different ways of coping with stress

    Estimated Duration: 60 Mins Online

  • Stroke Awareness Open or Close

    The stroke awareness training course is aimed at anyone currently or seeking to work within the health care sector. Candidates will benefit from having knowledge of symptoms, treatments and side effects.

    Learning Outcomes

    • Understand the symptoms of strokes
    • Who is at risk
    • Treatment for strokes
    • Rehabilitation methods

    Estimated Duration: 60 Mins Online

  • Supervising Food Safety - Level 3 Open or Close

    Course information coming soon.

  • Time Management Open or Close

    Time Management enables users to prioritise their work and manage it electronically, manage and plan their time to achieve goals in a manner that reduces stress, identify and eliminate time wasters and/or stealers and implement effective planning.

    Learning Outcomes

    • Barriers to successful time management
    • Managing answer phone systems minimising checking times
    • Establishing SMART goals & understanding their benefits
    • Eliminate time-wasters
    • Developing action plans for better time use
  • Working at Height Open or Close

    This general working at height course is designed for anyone whose job requires them to work at height. The course focuses on what you need to know to use the right working at height safety equipment in order to create the safest working environment possible.

    Learning Outcomes

    • Understand the relevant health & safety, working at height regulations and legislation
    • Knowing and avoiding the hazards of working at height
    • Understanding the importance of carrying out risk assessments
    • Identify and select the correct type of safety equipment and PPE (personal protective equipment) for each task
    • Inspection, maintenance and record keeping
    • Employers and employees responsibilities
  • Working Time and Holidays Open or Close

    This module will examine the key issues in the important areas of Working Time and holidays. This includes how many hours employees are expected to work each week, entitlements to lunch, rest breaks and holidays. The course will look at situations such as:- when time off may be paid or unpaid, including time off for sickness how many days holiday employees are entitled to, and when they can be taken how leave should be booked, what happens if you are new or too many people request leave for the same time how holiday pay should be calculated and what happens to holiday pay on termination of employment.

    Learning Outcomes

    • Working time
    • The law
    • Working hours
    • Different groups of workers
    • Time off
    • Paid or unpaid
    • Time off for sickness
    • Holiday entitlement
    • Bank holidays
    • Accrued leave
    • Booking annual leave
    • Requesting leave
    • Restrictions
    • Leave on termination
    • Extended leave
    • Calculating holiday pay
  • Your Personal Development Open or Close

    To be able to do your job well, it is important to understand the main duties and responsibilities of your role.

    Estimated Duration: 60 Mins Online

CPD - Health and Social Care | £14.99 each

  • Allergen Awareness Open or Close

    This course has been designed to comply with the new EU legislation law which came into force in December 2014.

    Learning Outcomes

    • This module will show you how to provide allergy information on pre-packed or unpackaged foods.
    • It will cover what effects allergies may have to the body, considerations of allergies in the factory, How allergenic ingredients should be displayed on a label, Identifying allergens in example of dishes in the restaurant and How food businesses should be providing consumers with allergen information about the non-prepacked food they serve.

    Estimated Duration: 30 Mins Online

  • Anaphylaxis Open or Close

    Anaphylaxis is a potentially severe allergic reaction which attacks the immune system. Your whole body is affected, usually within minutes of contact with an allergen but sometimes the reaction can take place hours later. In serious cases can also lead to death.

    Learning Outcomes

    • What is Anaphylaxis
    • Signs & Symptoms
    • Who is affected?
    • Causes and Triggers
    • Causes of Anaphylaxis
    • Diagnosing Anaphylaxis
    • Treating someone who has Anaphylaxis
    • The Recovery Position
    • What does recovery do?
    • The Influenza Vaccination

    Estimated Duration: 30 Mins Online

  • Aspergers Syndrome Open or Close

    There are many ways in which people with Aspergers syndrome might be different. Though people with this diagnosis might well have the core difficulties with social communication/interaction, and repetitive or rigid behaviour and thinking, there are many ways in which their presentation can vary.

    Learning Outcomes

    • This module is designed to increase your understanding of Asperger's Syndrome.
    • We look at the main characteristics and its place on The Autistic Spectrum and there are sections on Asperger's and supporting those with the syndrome.

    Estimated Duration: 60 Mins Online

  • Autism Awareness Open or Close

    This care training course is aimed at care workers who are involved with clients who have Autism. Candidates will gain a better understanding of what Autism is and the effect it has on an individual. The course can follow two different pathways: Child development and Autism Awareness or Adult Mental Health and Autism.

    Learning Outcomes

    • Introduction to autism in children
    • Child development
    • Characteristics of autism
    • Social interaction
    • Social communication
    • Sensory Difficulties

    Estimated Duration: 60 Mins Online

  • Care Planning and Record Keeping Open or Close

    The care planning awareness course enables participants to understand the importance of care planning, their implementation and how to review them. It provides knowledge and understanding to enable candidates to work alongside other professionals and make initial assessments to meet the needs of the individual.

    Learning Outcomes

    • How Individual care plans can be different
    • Why care plans should be updated
    • Working with other professionals
    • Observation Skills
    • Stages of Care Planning
    • The assessment process
    • Creating a Care Plan
  • Carers Awareness Open or Close

    This training is designed to help you understand who carers are and what they do. The course will also look at the legal rights of carers and will explore the types of needs they might have.

    Learning Outcomes

    • Who is a carer?
    • What is it like to be a carer?
    • The Impact of Caring
    • Carers' Needs
    • Legislation
    • The National Carer Strategy
    • Work & Caring

    Estimated Duration: 30 Mins Online

  • Catheterisation Open or Close

    Urinary catheterisation is a medical procedure used to drain and collect urine from the bladder. Our Catheterisation Course, designed for RGN’s & Care Staff, covers both theoretical and practical elements. By the end of the course attendees will be familiar with reasons for catheterisation, the equipment selection and the processes involved.

    Learning Outcomes

    • Definitions & methods of catheterisation
    • Differences between supra-pubic & urethra catheters
    • Advantages/disadvantages of urinary catheters
    • Reasons for catheterisation
    • Male/female anatomy
    • Male catheterisation procedure (theory)
    • Female catheterisation procedure (theory)
    • Post procedure catheter positioning
    • Post procedure check list
    • Record keeping

    Estimated Duration: 60 Mins Online

  • Communication Open or Close

    This course provides an awareness of the principles of good communication and record keeping within a care environment, to ensure effective communication skills and good practice when recording information.

    Learning Outcomes

    • Definition of communication
    • Communication methods
    • Models of communication
    • Communication techniques
    • Managing communication
    • Legislation and good practice
    • Key principles of record keeping
    • Care records
    • Errors and prevention
  • Control and Administration Of Medicines - Level 3 Open or Close

    This medication online course provides all the knowledge requirements for the safe control, handling and administration of medicines in social and domiciliary care environments. This course is designed for managers or senior care workers to enable them to supervise or undertake the administration of medicines in their particular care setting and in accordance with current legal requirements. This medication online course meets the requirements for and covers in its entirety the Learning Outcomes for the "Knowledge Set for Medication" as defined by Skills for Care and Development in 2005: Following successful completion, individuals must be observed by a designated person to competently administer a range of medicines. We can provide registered students with a downloadable proforma for this purpose. Following successful completion of the theoretical and practical components, a manager may recognise an individual as a person designated for the administration of medicines.

    Learning Outcomes

    • Describe the key legislation and guidance relating to the safe handling of medicines
    • Identify how organisational policies and procedures ensure the safe handling of medicines
    • For a range of care settings and both medical and non-medical care staff, outline the process for the prescribing, dispensing, obtaining and checking of medicines
    • Outline the range of support and guidance available relating to medicines and explain the importance of confidentiality relating to disclosure about individuals medication
    • Identify the types, purpose and classification of medicines commonly administered
    • Explain the routes by which medicines may be administered, the related rules for administration and level of competence required
    • Outline the importance of checking for, recognising and reporting effects that can occur as a result of an adverse reaction, a contraindication or an interaction between medicines
    • Explain the need to gain consent and undertake risk assessment prior to the self or secondary administration of medicines
    • Describe the importance of the preparation for and administration of medicines to ensure accuracy
    • Identify the importance of accurate recording for the administration and refusal of medicines and administration errors
    • Recognise the requirements to validate the accuracy of safe storage and recording for medicines and for their safe disposal
  • Dementia - An Understanding Open or Close

    This course is aimed at all staff working in the care environment who work with people with dementia. A general understanding of the issues associated with dementia will be established. Candidates will gain under-pinning knowledge of the below issues and therefore will be able to put this into practice where necessary.

    Learning Outcomes

    • What is meant by the term "Dementia"
    • Different Types of Dementia
    • Strategies that may assist the individual and their carer in the management of the disease
    • Supporting the Individual
    • Communication
    • Managing behavioral changes
    • Empowering the Individual
  • Dementia - Clinical Guidelines Open or Close

    Course information coming soon.

  • Dementia - Dealing With Challenging Behaviour Open or Close

    Course information coming soon.

  • Dementia - Interventions For Cognitive and Non-Cognitive Open or Close

    Course information coming soon.

  • Dementia - Types Of Dementia Open or Close

    Course information coming soon.

  • Diabetes Awareness Open or Close

    This course has been designed to develop and support healthcare professionals who want to learn more about diabetes, and who may provide care for people with diabetes.

    Learning Outcomes

    • Learn about Diabetes
    • How to treat diabetes
    • Monitoring
    • Complications
    • Impact of Diabetes
    • Supporting people with Diabetes
    • Assessment

    Estimated Duration: 60 Mins Online

  • Diet and Nutrition Open or Close

    To ensure delegates gain an understanding of how nutrition has a direct connection with health and well-being.

    Learning Outcomes

    • Identify the essential nutrients required to sustain a healthy and active body
    • Understand what our food is made up of, and which category of nutrients it belongs to
    • Work out what foods would benefit specific dietary requirements
  • Dignity and Respect Open or Close

    This theory course presents Dignity, Privacy & Respect in a format that is both easy to digest and apply to the work environment. It will benefit all employees who work within a Health and Social Care environment. It will also benefit those who require this knowledge as part of their induction or as part of their company mandatory training programme. Successful completion of the training will give learners the under-pinning knowledge of Dignity, Privacy & Respect. It will enable learners to understand the above learning outcomes and be able to implement those outcomes within their working environment.

    Learning Outcomes

    • Definitions of Dignity, Privacy & Respect
    • Legislation Policy/Procedure of Organisation
    • Poor Practice
    • Discrimination
    • Best Practice
    • Specific Care Needs
    • Implementing Change
    • Person Centred Care using Dignity, Privacy & Respect

    Estimated Duration: 60 Mins Online

  • Drug Calculations Open or Close

    This programme is suitable for any healthcare practitioner who is involved in the administration of medicines.

    Learning Outcomes

    • Basic Arithmetical Skills
    • SI Units - Converting between units
    • Drug calculation formula - Worked examples

    Estimated Duration: 60 Mins Online

  • Duty Of Care Open or Close

    In this course you will learn you have a duty of care towards the people you support. This means that you have a duty to keep them safe from harm. You can do this by working safely, managing risks, safeguarding individuals and treating information confidentially.

    Estimated Duration: 60 Mins Online

  • End Of Life - Advanced Care Planning Open or Close

    This will provide an introduction to advance care planning within the context of end of life care.

    Learning Outcomes

    • Define advance care planning.
    • Describe the process of advance care planning.
    • Discuss the reasons why advance care planning has been introduced.
    • Identify principles of good practice within the process of advance care planning.
    • Examine frequently asked questions patients may pose concerning advance care planning.
    • Identify where you can find out more about advance care planning.

    Estimated Duration: 60 Mins Online

  • Epilepsy Awareness Open or Close

    This course is aimed at care workers who are involved with clients who suffer from epilepsy. Candidates will gain knowledge on the main effects of epilepsy and the importance of supporting services users to take medication as directed by their doctor. This course will also explore the different types of seizures and behaviour changes an individual may suffer from as a result of epilepsy.

    Learning Outcomes

    • What Epilepsy is and how it is caused.
    • How to recognise at least three types of seizure and how they present
    • Know how to safely care for someone having a seizure
    • What documentation is required following a seizure

    Estimated Duration: 60 Mins Online

  • Falls Prevention Open or Close

    People fall because of a complex mix of factors. To reduce falling, it is important to identify these factors, and recognise those that could signify serious, but treatable, underlying medical problems.

    Learning Outcomes

    • Understand costs and implications of falls on patients, their families and organizations
    • Recognize falls risk factors
    • Recognize who is at risk of falls and injury
    • Recognize importance of bone health in relation to falls risk
    • Understand roles other staff play in falls prevention
    • Understand what to do in the event of a patient falling

    Estimated Duration: 60 Mins Online

  • Infection Prevention and Control Open or Close

    The Infection control training course is aimed at staff working within the care environment. Individuals will understand the importance of why we need to have infection control measures implemented in the workplace. At the end of this course candidates will be able to state the obligations and responsibilities that should be performed when dealing with infection control issues. In addition to this candidates will be able to demonstrate and explain hand washing techniques along with having an understanding of maintaining a clean environment.

    Learning Outcomes

    • Definition of Infection Control
    • How individuals become infected through the chain of infection
    • Different types of germs and infection
    • Health Care Associated Infections
    • The importance of infection control and the management of HCAI
    • How to wash hands effectively and appropriately
    • Personal protective equipment
    • Prevention of infection
    • The importance of policy and legislation regarding infection control
    • CQC

    Estimated Duration: 30 Mins Online

  • Learning Disabilities Open or Close

    This course will enable participants to gain a better understanding about learning disabilities. Candidates will have the opportunity to familiarise themselves with what a learning disability is, understanding the different types of learning disabilities and the best approach to dealing with challenging behaviours and learning disabilities.

    Learning Outcomes

    • What a learning disability is
    • What causes a learning disability
    • Diagnosis and learning disability
    • Learning disabilities and other conditions
    • Understanding challenging behaviours

    Estimated Duration: 30 Mins Online

  • Managing Risk, Minimising Restraint Open or Close

    This module will help you to think about restraint: what it means for you and what it might mean to others, and some ideas that could help your practice.

    Learning Outcomes

    • Restraint can be a difficult issue in care homes, and the word means different things to different people.
    • There are many different types of restraint, ranging from active physical interventions to failing to assist a person.
    • Minimising the use of restraint is important, but sometimes it will be the right thing to do.
    • Knowing the individual, valuing the views of relatives and working as a team will help reduce the need for restraint.

    Estimated Duration: 60 Mins Online

  • Medication Management Open or Close

    The Medication Management course is designed for staff working within a care environment. This course is in line with the National Minimum Standards Requirements and recent CQC guidelines. Candidates will gain an understanding of the legislation involved with administration of medication, along with being able to follow procedures set for safe administration of medication. Candidates will also gain an understanding of the importance of confidentiality and security in all procedures of drug administration. Candidates will also obtain under-pinning knowledge of the above issues and therefore will be able to put this into practice where necessary.

    Learning Outcomes

    • Introduction to medication
    • Storage and dispensing
    • Documentation, confidentiality and record keeping
    • Administration of medication
    • Reducing and eliminating medication errors
    • Accountability and responsibility
    • Legislation and requirements
    • Regulating bodies

    Estimated Duration: 60 Mins Online

  • Mental Capacity Act and Deprivation of Liberty Safeguards Open or Close

    The Mental Capacity Act (MCA) came into force in 2007 and was designed to strengthen the protection of vulnerable adults. This was followed by The Deprivation of Liberties Safeguards (DOLS) being implemented in 2009. This care course provides background to the MCA and its relationship to DOLS and how those working within the care sector can ensure compliance whilst carrying out their job role. Candidates will also gain an understanding of how to keep the best interests of those that they care for who may or may not be able to consent.

    Learning Outcomes

    • Understand the key principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards
    • Define “capacity”
    • When to Assess
    • Principles of Assessment
    • Carer Liability
    • Recording Your Practice
    • Advance Decision
    • What is Deprivation of Liberty?
    • Deprivation of Liberty Assessment

    Estimated Duration: 30 Mins Online

  • Mental Health Awareness Open or Close

    This course is aimed at staff working within a care environment. This course aims to build the capacity of health care workers in the field of mental health so that they are able to effectively respond to the mental health needs of their service users. Candidates will gain an understanding how to recognise the symptoms of mental disorders and how to understand that people experiencing possible mental disorders require appropriate services.

    Learning Outcomes

    • Defining Mental Health
    • Recognising symptoms of a Mental Health Disorder
    • Responding appropriately
    • Referring a person with a Mental Health Disorder
    • Support and caring for a person with a Mental Health Disorder
    • Discrimination and stigma
    • Medication and side effects

    Estimated Duration: 30 Mins Online

  • Moving and Handling of People Open or Close

    This moving and handling of people training programme is designed to provide students with the essential knowledge and understanding of the safe process of moving people to prevent injury to themselves and the person being moved, whilst also covering the legal requirements regarding the handling of people.

    Learning Outcomes

    • Health and Safety at Work 1974
    • Manual Handling Regulations 1999
    • Duty of care
    • Moving and handling assessments
    • Basic principles of safer handling
    • Company handling policy
    • Anatomy
    • Unsafe moves
    • Working with equipment
    • Moving and transferring

    Estimated Duration: 30 Mins Online

  • Nutrition Awareness Open or Close

    The Nutrition Awareness course is designed to provide candidates with an introduction to Nutrition awareness and how best to enable service users to choose and consume food and drink by mouth. The actual support required by the service user will be dependent on their individual needs. Candidates will look at the effect of food on the body and general heath, how to make changes to supplement illness and how to identify the key minerals and nutrients required by the body. Candidates will gain an understanding about malnutrition and the implications of malnutrition on the individual.

    Learning Outcomes

    • What does nutrition mean?
    • Nutrients
    • Fruit and Vegetables
    • Nutrition and the Elderly
    • What are the implications of Malnutrition?
    • Factors leading to Malnutrition
    • Screening Tools

    Estimated Duration: 30 Mins Online

  • Palliative and End of Life Care Open or Close

    The Palliative care awareness course is for candidates working within caring role for those who have a life-limiting illness. This course will enable candidates to undertake the carer’s role with confidence applying understanding of palliative care providing dignity, comfort and empathy.

    Learning Outcomes

    • To have a clear understanding of palliative care
    • Learn how to cope with palliative care.
    • Learn about all of the different types of complimentary therapies.
    • How to support people and their emotions

    Estimated Duration: 60 Mins Online

  • Pressure Ulcer Prevention (Community Settings) Open or Close

    The aim of this module is to enable learners to obtain detailed knowledge of pressure ulcer management, including identifying the main causes of pressure ulcers, as well as the most effective means of preventing them and, if necessary, treating them. Acute and Community Versions Available.

    Learning Outcomes

    • What is a ‘pressure ulcer’?
    • What causes pressure ulcers?
    • Assessing pressure ulcers
    • Repositioning techniques
    • Managing a grade 1 pressure ulcer

    Estimated Duration: 60 Mins Online

  • Reablement Open or Close

    This one day course is not just aimed at Reablement workers but is useful for those carers who may take over the care of some partially reabled clients who will need to maintain the gains by knowing when to ‘do for’ and when to ‘do with’.

    Learning Outcomes

    • Create a shared understanding of what is meant by the term reablement
    • Understand the benefits and drawbacks of independence
    • Describe the merits and demerits of; ‘doing for’, ‘doing with’ and ‘not doing’.
    • Discuss the principles of sensible risk management
    • Identify the: physical, psychological, social & spiritual blockages that can impede recovery
    • Appreciate how respecting personal choices increases motivation
    • Learn how to deal with resistance
    • Explore what interventions increase personal confidence
    • Demonstrate how to give effective feedback
    • Create a person-centred reablement care plan

    Estimated Duration: 60 Mins Online

  • Safeguarding Children Open or Close

    This safeguarding children course is designed to give everyone who works, or has contact with children, young people and/or their families, an introduction to safeguarding and to raise awareness of the below areas.

    Learning Outcomes

    • Legislation and guidance
    • The recognition of child abuse
    • How to respond to concerns
    • Who to contact when there is a concern
    • Fulfilling "duty of care"
    • Safe practice and keeping children safe

    Estimated Duration: 30 Mins Online

  • Safeguarding of Vulnerable People (SOVA) Open or Close

    This course is designed for care staff and will raise awareness of the importance of Safeguarding Vulnerable People. Staff completing this course will be in a better position to implement their company adult protection policy and the procedures they should follow.

    Learning Outcomes

    • Definition of Safeguarding
    • Understanding what makes an adult vulnerable and open to abuse.
    • Different types of abuse
    • Recognising the signs of abuse
    • Symptoms relating to abuse
    • Dealing effectively with abuse
    • Legislation
    • Reporting and record keeping

    Estimated Duration: 30 Mins Online

  • Self Harm Open or Close

    Self harm is an extremely complex issue, both for those who self harm and the professionals who support them. This module will raise your awareness of self harm, help you to develop an understanding of the issues faced by self harmers, and what you can do to help them.

    Learning Outcomes

    • This excellent, original module firstly defines what self harm is and how people typically do it.
    • The module presents some of the facts on self harm as well as dispelling some of the myths, covering the reasons behind the practice and the support you can offer.
    • There are also lots of references to further reading on this topic.

    Estimated Duration: 60 Mins Online

  • Slips, Trips and Falls - Healthcare Open or Close

    Slips, trips and falls can have a serious impact on the lives of employees and those being cared for. They account for around half of all reported major injuries to employees. Some users of health or care services can be particularly vulnerable to falls injuries, and falls on the same level account for a significant number of injuries to service users - many of which are preventable. 

    Many factors can cause slips, trips and falls.  These include: methods of cleaning, flooring type, footwear, levels of lighting, contrast between floors, walls and doors, and obstructions or other trip hazards. The practical measures you can take will vary in different situations; some measures will reduce the risk to both workers and non-employees, whereas others may be more targeted.

    Learning Outcomes

    • What will you learn on this course?
    • Why slips and trips are a problem.
    • Why they happen.
    • How you can help to stop them.

    Estimated Duration: 30 Mins Online

  • Tissue Viability - An Introduction Open or Close

    The Wound Assessment Training course is staff currently working within the health care sector. Candidates will benefit from having knowledge of wound assessment and an understanding of causes, stages, treatment and risk factors associated with a service user with a wound.

    Learning Outcomes

    • Introduction to wound assessment
    • Definition of a wound
    • Wound Management
    • Composition of the skin and its functions
    • Wounds Assessments
    • Stages of ulcers
    • Treatment of wounds
    • Deep tissue injuries
    • Risk factors
    • Healing
    • Document and record keeping
  • Tissue Viability - Assessment and Treatment of Wounds Open or Close

    Course information coming soon.

  • Tissue Viability - Dressings, Wounds and Pressure Relieving Equipment Open or Close

    Course information coming soon.

  • Tissue Viability - Wound Bed Preparation Open or Close

    Course information coming soon.

  • Tissue Viability - Wound Types Open or Close

    Course information coming soon.

  • Understand Your Role Open or Close

    This course is suitable for someone who works within the Social Care Sector. Often people you will be supporting are vulnerable so you will learn your responsibility towards them. Your responsibilities towards the people you work to support are based on the social care value.

    Estimated Duration: 60 Mins Online

  • Venipuncture Open or Close

    To provide the knowledge of the anatomy and physiology of the veins and the techniques required for safe and effective venipuncture for the process of blood sampling.

    Learning Outcomes

    • Understand the steps in a safe venipuncture
    • Describe the anatomy and physiology of veins
    • Explain the good practice guidelines for venipuncture
    • Understand potential complications surrounding the techniques
    • Recognize safe practice for venipuncture

    Estimated Duration: 60 Mins Online

  • Verification of Death Open or Close

    This learning resource is aimed at nurses working in primary care, supportive care and care homes. It will support the development of your knowledge and skill to competently verify death of adults. It is not limited to any particular setting or situation, but enables the nurse to understand the procedure to verify death within the contexts of both expected and unexpected death (and the particular considerations for both situations)

    Learning Outcomes

    • Understand the legal and professional context related to death verification and certification
    • Differentiate between an expected and an unexpected death, and any particular policies or procedures related to these
    • Develop knowledge, skill and competence to sensitively perform verification of death
  • Work in a Person Centered Way Open or Close

    In this course you will learn no two people are the same or have the same needs. As a social care worker, you need to provide care that is centred or focused on individuals you are supporting.

    Estimated Duration: 60 Mins Online

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Discounts available when booking multiple courses!

Refresher Requirements: Certifications should be refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements.

E-Learning Price List.

CPD Courses £14.99 each


Qualifications £24.99 each

Prices shown are per person, per course.

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